Shipping policy
Thank you for shopping with Briglamps. This Shipping Policy explains how orders are prepared, shipped, and delivered.
1. Order Processing and Preparation Time
Orders are processed after payment has been successfully authorized. You will receive an order confirmation email after completing your purchase. Once your order has shipped, we will send you a shipping confirmation email containing the available tracking information.
Because our lighting fixtures require production arrangement, order verification, quality inspection, secure packaging, and shipping coordination, the estimated preparation time is approximately 15–20 business days.
Custom, modified, oversized, or made-to-order lighting fixtures may require additional preparation time depending on the selected size, finish, customization requirements, and production schedule. If additional preparation time is required, it will be displayed on the product page or communicated before production begins.
Business days are Monday through Friday, excluding U.S. federal holidays.
Preparation time begins after payment has been successfully authorized and all required order or customization details have been confirmed. If additional information is required, our team will contact you by email.
2. Shipping Destinations
Briglamps ships to eligible physical street addresses within the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.
Orders placed with an unsupported delivery address may be canceled and fully refunded to the original payment method.
3. Free Standard Shipping
We offer free standard shipping on all eligible orders delivered to physical street addresses within the 48 contiguous United States. No minimum purchase amount is required.
After production, quality inspection, and secure packaging have been completed, standard transportation generally takes approximately 20–30 business days after shipment.
The estimated total delivery timeline for standard orders is approximately 35–50 business days, including:
- Preparation time: approximately 15–20 business days
- Standard transportation time after shipment: approximately 20–30 business days
4. Expedited Shipping
Expedited shipping is available for all products. The default expedited shipping fee is $200 per order.
Expedited shipping applies only to the transportation period after production, quality inspection, and secure packaging have been completed. It does not shorten the approximately 15–20 business-day preparation time.
After shipment, expedited transportation generally takes approximately 7–15 business days.
The estimated total delivery timeline for expedited orders is approximately 22–35 business days, including:
- Preparation time: approximately 15–20 business days
- Expedited transportation time after shipment: approximately 7–15 business days
Additional expedited shipping charges may apply to oversized, overweight, fragile, or specially packaged lighting fixtures. The final expedited shipping cost may depend on the product’s size, weight, destination, packaging requirements, delivery method, and carrier availability.
If an additional charge is required, Briglamps will contact the customer and obtain approval before arranging expedited shipment. No additional charge will be collected without the customer’s confirmation.
If the customer does not approve an additional expedited shipping charge, the order may be changed to free standard shipping, and any expedited shipping fee already paid will be refunded.
Expedited shipping does not guarantee delivery by a specific date. Customers who require delivery by a particular date should contact us before placing an order so that we can confirm the estimated delivery timeline and final expedited shipping cost.
5. Shipping Methods
Our lighting fixtures are fragile and require careful packaging. Depending on the product’s size, weight, packaging requirements, and delivery destination, we may use standard parcel shipping, freight shipping, large-item logistics, or another suitable delivery method.
Oversized or freight deliveries may require a delivery appointment, customer assistance, or signature upon delivery.
6. Shipping Costs
We offer free standard shipping on all eligible orders delivered to physical street addresses within the 48 contiguous United States. No minimum purchase amount is required.
The default expedited shipping fee is $200 per order.
Additional expedited shipping charges may apply to oversized, overweight, fragile, or specially packaged lighting fixtures.
Any additional expedited shipping charge, special freight charge, or other transportation charge will be disclosed to the customer and must be approved before the service is arranged.
There are no hidden shipping fees.
7. Estimated Delivery Time
Preparation time and transportation time are separate.
The general estimated timelines are:
- Free standard shipping: approximately 15–20 business days for preparation, followed by approximately 20–30 business days for transportation
- Expedited shipping: approximately 15–20 business days for preparation, followed by approximately 7–15 business days for transportation
- Custom, modified, oversized, or made-to-order products: the total timeline may vary depending on the product specifications, customization requirements, production schedule, packaging requirements, shipping method, and destination
All preparation and delivery timeframes are estimates and are not guaranteed delivery dates.
Delivery may be affected by carrier operations, severe weather, holidays, seasonal demand, transportation interruptions, service disruptions, delivery appointments, final-mile delivery conditions, or other circumstances outside our reasonable control.
If you need your order by a specific date, please contact us before placing your order.
8. Tracking Information
After your order has shipped, tracking information or other available delivery details will be sent to the email address provided during checkout.
Tracking updates may take several business days to appear. Oversized or freight shipments may receive less frequent tracking updates than standard parcel shipments.
Please contact info@briglamps.com if the tracking information has not updated for an extended period.
9. Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an address mistake, please contact us immediately at info@briglamps.com.
We will do our best to update the shipping information before dispatch, but address changes cannot be guaranteed after an order has entered production, processing, packaging, shipment preparation, or transit.
If an order is returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for reasonable redelivery, reshipping, storage, or return transportation costs.
10. Delivery Attempts and Refused Shipments
Customers are responsible for ensuring that someone is available to receive the shipment when a signature or delivery appointment is required.
If delivery cannot be completed because the customer is unavailable, refuses the shipment, does not respond to the carrier, provides an inaccessible delivery location, or fails to arrange a required appointment, reasonable storage, redelivery, return shipping, or related carrier charges may apply.
Any documented charge resulting from a customer-caused failed or refused delivery will be explained before redelivery or refund processing.
11. Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order promptly after delivery and before installation.
If your order arrives damaged, defective, incomplete, or different from the item ordered, contact info@briglamps.com within 7 calendar days of the confirmed delivery date.
Please provide:
- Your order number
- Photos of the outer shipping box or wooden crate
- Photos of the inner packaging
- Photos or videos showing the damage, defect, missing components, or incorrect item
- A photo of the shipping label
- A description of the affected product or components
Please keep the product, all components, and original packaging while the claim is being reviewed.
Do not install, repair, discard, modify, or dispose of the affected product before receiving instructions from Briglamps.
After review and approval, Briglamps will provide an appropriate resolution at no additional cost to the customer. This may include replacement components, replacement glass or crystals, repair assistance, a replacement fixture, an approved return at our expense, a refund, or another appropriate solution.
12. Delayed or Lost Shipments
Carrier delays may occasionally occur because of severe weather, holidays, high shipping volume, transportation interruptions, service disruptions, delivery appointment requirements, final-mile delivery conditions, or other circumstances outside our reasonable control.
If your shipment appears significantly delayed or lost, please contact us. Briglamps will review the available tracking information and coordinate with the carrier.
If a shipment is confirmed as lost in transit before delivery, Briglamps will provide an appropriate resolution at no additional cost to the customer. This may include a replacement shipment, refund, or another appropriate solution.
Briglamps is not responsible for delivery issues caused by an incorrect or incomplete address supplied by the customer, refused delivery, an inaccessible delivery location, failure to schedule a required appointment, or circumstances occurring after confirmed delivery.
13. Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Orders may be canceled within 24 hours of purchase if processing, production, customization, or shipment preparation has not started.
After 24 hours, or after an order has entered processing, production, customization, or shipment preparation, cancellation or modification may no longer be possible.
Custom, modified, or made-to-order lighting fixtures may not be eligible for cancellation or modification after production has started.
Orders that have already shipped cannot be canceled and must follow our Refund Policy.
14. Duties and Taxes
Standard shipping is free for eligible orders delivered within the 48 contiguous United States.
Customers will not be required to pay an additional standard shipping fee upon delivery.
Any applicable expedited shipping charge, special freight charge, or other additional transportation charge will be communicated and confirmed before the applicable service is arranged.
Applicable sales taxes, if any, will be calculated during checkout in accordance with applicable laws.
15. Contact Information
BRIGLIGHTING LLC
Trade Name: Briglamps
Email: info@briglamps.com
Phone: +1 (410) 240-8062
Corporate and Correspondence Address: 701 B St Ste 1300, San Diego, CA 92101, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)
Please do not return products to the corporate and correspondence address listed above.
Contact us before returning any product. After a return request is approved, we will provide the authorized return address and return instructions.