FAQs

Orders

How do I place an order?

Add your selected products to the cart and proceed to checkout. After payment has been successfully completed, you will receive an order confirmation email at the email address provided during checkout.

Can I cancel my order?

Please contact us as soon as possible at info@briglamps.com.

Orders may be canceled within 24 hours of purchase if processing, production, customization, or shipment preparation has not started.

After 24 hours, or after an order has entered processing, production, customization, or shipment preparation, cancellation may no longer be possible. Orders that have already shipped cannot be canceled and must follow our Refund Policy.

Can I modify my order?

Please contact us as soon as possible if you need to change the product, size, finish, quantity, or other order details.

Changes cannot be guaranteed after an order has entered processing, production, customization, packaging, or shipment preparation. Additional charges may apply if the requested modification changes the product price or shipping requirements.

Can I change my shipping address after placing an order?

Address changes cannot be guaranteed after an order has entered processing, production, packaging, shipment preparation, or transit.

Customers are responsible for providing complete and accurate shipping information during checkout. Additional carrier, redelivery, or reshipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Where can I find my order number?

Your order number is included in the order confirmation email sent after your purchase has been completed. If you cannot locate the confirmation email, please check your spam or junk folder.

Shipping

How long does it take to prepare an order?

Lighting fixtures generally require approximately 15–20 business days for production arrangement, order verification, quality inspection, and secure packaging before shipment.

Custom, modified, oversized, or made-to-order lighting fixtures may require additional preparation time depending on the selected size, finish, customization requirements, and production schedule.

Business days are Monday through Friday, excluding U.S. federal holidays.

How long will it take to receive my order?

For free standard shipping, preparation generally takes approximately 15–20 business days, followed by approximately 20–30 business days for transportation after shipment. The estimated total delivery time is approximately 35–50 business days.

For expedited shipping, preparation generally takes approximately 15–20 business days, followed by approximately 7–15 business days for transportation after shipment. The estimated total delivery time is approximately 22–35 business days.

All preparation and delivery timeframes are estimates and are not guaranteed delivery dates.

Do you offer free shipping?

Yes. Briglamps offers free standard shipping on all eligible orders delivered to physical street addresses within the 48 contiguous United States. No minimum purchase amount is required.

Do you offer expedited shipping?

Yes. Expedited shipping is available for all products. The default expedited shipping fee is $200 per order.

Expedited shipping applies only to the transportation period and does not shorten the approximately 15–20 business-day preparation time. After shipment, expedited transportation generally takes approximately 7–15 business days.

Additional expedited shipping charges may apply to oversized, overweight, fragile, or specially packaged lighting fixtures. If an additional charge is required, we will contact you and obtain your approval before arranging expedited shipment.

If you do not approve the additional charge, your order may be changed to free standard shipping, and any expedited shipping fee already paid will be refunded.

Can expedited shipping shorten the production time?

No. Expedited shipping applies only to the transportation period after production, order verification, quality inspection, and secure packaging have been completed. The approximately 15–20 business-day preparation time still applies.

Where does Briglamps ship?

Briglamps currently ships to eligible physical street addresses within the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.

How will my order be shipped?

Depending on the product’s size, weight, fragility, packaging requirements, and destination, orders may be shipped using standard parcel service, freight shipping, large-item logistics, or another suitable delivery method.

Oversized or freight shipments may require a delivery appointment or signature.

Will I receive tracking information?

Yes. Tracking information or other available delivery details will be sent to the email address provided during checkout after your order has shipped.

Tracking updates may take several business days to appear. Oversized or freight shipments may receive less frequent updates than standard parcel shipments.

Are delivery dates guaranteed?

No. All preparation and delivery timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by carrier operations, severe weather, holidays, seasonal demand, transportation interruptions, delivery appointments, final-mile delivery conditions, and other circumstances outside our reasonable control.

If you need your order by a specific date, please contact us before placing your order so that we can confirm the estimated preparation time, expedited shipping cost, and delivery timeline.

What should I do if my shipment is delayed or lost?

If your shipment appears significantly delayed or lost, please contact us at info@briglamps.com.

We will review the available tracking information and coordinate with the carrier. If a shipment is confirmed as lost in transit before delivery, Briglamps will provide an appropriate resolution at no additional cost to the customer.

Products

Are bulbs included with the lighting fixtures?

Bulbs are included unless otherwise stated on the applicable product page. Please review the product specifications for the bulb quantity, bulb base, wattage, and other lighting requirements.

Are the product colors exactly the same as shown online?

We make every reasonable effort to display product colors and finishes accurately. However, actual colors may vary slightly because of screen settings, lighting conditions, photography, material characteristics, and natural variations in handcrafted finishes.

Are product dimensions exact?

Product dimensions are provided for reference and may vary slightly because of measurement methods, handcrafted construction, or production tolerances.

Please review all product dimensions before placing an order and confirm that the fixture is suitable for your installation location.

Do you offer customized or made-to-order lighting?

Some products may be available with customized dimensions, finishes, suspension lengths, or other modifications.

Please contact us at info@briglamps.com before placing an order to confirm customization availability, pricing, production requirements, and the estimated preparation time.

Customized, modified, and made-to-order products may be subject to different cancellation and return conditions.

Can I install the lighting fixture myself?

Lighting fixtures should be installed by a qualified electrician in accordance with the supplied instructions and applicable local electrical and building requirements.

Briglamps is not responsible for damage, injury, or installation problems caused by improper installation, unauthorized modification, or failure to follow the provided instructions.

Damaged, Defective, Incomplete, or Incorrect Items

What should I do if my order arrives damaged, defective, incomplete, or incorrect?

Please inspect your order promptly after delivery and before installation.

If your order arrives damaged, defective, incomplete, or different from the item ordered, contact info@briglamps.com within 7 calendar days of the confirmed delivery date.

Please provide:

Your order number
Photos of the outer shipping box or wooden crate
Photos of the inner packaging
Photos or videos showing the damage, defect, missing components, or incorrect item
A photo of the shipping label
A description of the affected product or components

Please keep the product, all components, and original packaging while the claim is being reviewed. Do not install, repair, discard, or modify the affected product before receiving instructions from Briglamps.

What resolution will Briglamps provide for an approved claim?

After review and approval, Briglamps will provide an appropriate resolution at no additional cost to the customer.

Depending on the circumstances, the resolution may include replacement components, replacement glass or crystals, repair assistance, a replacement fixture, an approved return at our expense, a refund, or another appropriate solution.

Returns and Refunds

What is your return period?

Eligible products may be returned within 30 days of the confirmed delivery date, subject to the eligibility requirements and exclusions stated in our Refund Policy.

Please contact us before returning any product. Returns sent without prior authorization may not be accepted.

How do I request a return?

Contact info@briglamps.com and provide your order number, the reason for the return, and any requested photos or supporting information.

If the return is approved, we will provide the authorized return address and return instructions.

Do not send products to our corporate and correspondence address. That address does not accept product returns.

Can I return an installed or modified product?

Products that have been installed, used, altered, modified, damaged after delivery, or returned without their original components or packaging may not be eligible for return.

Please review our Refund Policy for complete eligibility requirements and exclusions.

How long does a refund take?

After an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.

Shipping charges and other nonrefundable amounts, when applicable, will be handled according to our Refund Policy.

Payments

What payment methods do you accept?

The available payment methods are displayed during checkout. Availability may depend on the customer’s device, location, and selected payment provider.

All payments must be successfully authorized before order preparation begins.

Is my payment information secure?

Payments are processed through the secure payment methods available at checkout. Briglamps does not directly store complete payment card information.

Will I be charged sales tax?

Applicable sales tax, if required, will be calculated during checkout based on the order and delivery information and applicable laws.

Contact Us

How can I contact Briglamps?

You can contact our customer support team using the following information:

BRIGLIGHTING LLC
Trade Name: Briglamps
Email: info@briglamps.com
Phone: +1 (410) 240-8062
Corporate and Correspondence Address: 701 B St Ste 1300, San Diego, CA 92101, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

Please do not return products to the corporate and correspondence address listed above.

Contact us before returning any product. After a return request has been approved, we will provide the authorized return address and return instructions.